UX Impact Metrics
For mature products, it's imperative to measure the quality of the user experience over time. This allows you to ensure that new feautres and functionality don't degrade ease of use.
Problem
Okta needed a way to measure UX quality over time
Hypothesis
Creating a set of longitudinal, "ease of use" metrics would help teams prioritize longstanding UX debt alongside innovation
Results
"Ease of use" for provisioning users went up 10% year over year with the program.
"Ease of use" for FastPass went up 15% year over year with the program.